FREQUENTLY ASKED QUESTIONS

VIP Jewelry is dedicated to crafting the finest custom jewelry pieces using only the highest quality materials with the most creative designs. We strive to provide our customers with excellent service and detailed information about our products. If you don’t see an answer to your question below, reach out to us at vincechon@vegasvipjewelry.com or call us during regular business hours at (702) 531-5001.

WHAT IS THE PROCESS FOR A CUSTOM JEWELRY ORDER?

Upon placing your deposit for a custom order, we start with a design. We can custom piece based on almost any design, but we prefer that it be provided by you. However, if you don’t have a specific design in mind, you can leave it to the design team at VIP Jewelry to handle for a fee.

When you have settled on an idea for your custom piece, we will handcraft a wax mold based on your design. After the wax creation process, we'll proceed to the gold casting process. Once the piece has been casted to gold, we'll apply our signature hand detailing, smoothing, and diamond setting processes until your piece meets our standards of quality. Finally, we will apply finishing touch-ups and ship the custom piece directly to you.

If you would like to inquire about a custom piece, including a quote for how much your piece will cost, please fill out the custom jewelry inquiry form and we will be in touch.

WHAT IS THE USUAL TURNAROUND TIME FOR A CUSTOM ORDER?

The usual turnaround time for a custom order depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 4 weeks, but it can take much longer during the holiday seasons. To give you an idea, our average turnaround time per order in Winter 2019 was 8 weeks.

WHAT ARE THE SIZES AVAILABLE FOR CUSTOM MADE JEWELRY?

Whatever the specifications, we can make it. A request for a 1" x 1.5" custom pendant with VS diamonds, or a 100+ gram solid 14k gold pendant at 3" x 3" is fine. We kindly request you to be realistic with your custom jewelry design.

ARE MOST ITEMS IN STOCK AND READY TO SHIP?

All items are made to order. It may take our team from 3-28 days to create your piece before shipping. Please note that turnaround time can be drastically higher during any holiday seasons.

Please read and understand our Shipping Policy before placing your order.